Consumer Product Terms and Conditions

Scope
These Consumer Product Terms and Conditions (“Terms”) shall apply to all InBody-brand consumer-model product orders submitted or to be submitted by you for any consumer-model products (each, a “Product”), such as the InBody H20N, sold through InBody’s consumer product webpage/subdomain (“Site”), and specifically excludes and does not apply to InBody-brand professional-use models, such as the InBody 770 body composition analyzer, and offered to you via the Site, but not including the software included within the Product.

Warranty Guidelines for Accessories/Consumer Products:

1. All Products are covered under a limited 1-year (365 days) warranty (“Warranty”) starting from the date of Product purchase from InBody or an official InBody distributor or affiliate.

2. The Warranty will be in the form of a repair or replacement, at InBody’s sole discretion. 

3. Due to the nature of the Products, please note that this Warranty only applies to Products utilized in an at-home setting. Products utilized or suspected to have been utilized in a public setting, such as, but not limited to, a gym, clinic, or corporate office, as determined by InBody at InBody’s sole discretion, shall not be covered by the Warranty provided under these Terms. 

4. The Product must be shipped back to InBody for proper inspection prior to issuing a resolution. InBody will cover the cost of the repair or replacement and shipping.

5. Exclusions:

   1. Damage to a Product caused by you or a third-party is specifically excluded from the Warranty.

   2. The Warranty is not applicable for disposable items, such as InBody-brand paper or tissue, and such disposable items are specifically excluded from this Warranty.

   3. Purchasers are encouraged to contact InBody for warranty confirmation in the event of a Product purchase from a non-InBody affiliate third party. 
      
      

6. In the event a Product is proven to be delivered defective, Purchaser shall notify InBody within three (3) business days from the date of discovery of said defect in order to effectuate a replacement.
   
   

7. Purchaser is responsible for any and all risks arising from the use of the Products. InBody disclaims any other warranties, including but not limited to the warranties of merchantability, fitness for specific purposes, and implied warranty regarding ownership or non-infringement, whether express or implied, to the maximum extent permitted by the applicable laws.
   
   

8. InBody shall not provide repairs under warranty when damage or malfunction to Product(s) results from:

   1. Purchaser abuse, misuse, negligence or any other defect to a Product caused by the Purchaser.

   2. Purchaser fails to follow Product installation, operation, or maintenance instructions described in the Product setup/user’s manual.

   3. Any Product defect or damage caused by natural disasters (storm, flood, earthquake, etc.), power failures or surges, actions of third parties, and any other event outside InBody’s reasonable control or not arising under normal conditions.

   4. Purchaser disassembles Product(s), modifies internal Product components or programs, or causes any other unauthorized personnel to do the same. Evidence of tampering will result in a void warranty.
      
      
      

Procedure: The following procedures apply under the Product warranty:

1. Upon discovery of a defect, and during the warranty period, the Purchaser will contact InBody. InBody will diagnose the malfunction and advise the Purchaser which component is most likely the cause of the malfunction.

2. If initial or subsequent diagnosis confirms that the existing malfunction is beyond the Purchaser’s ability to correct, InBody may find it necessary for the Purchaser to send the Product(s) to InBody for servicing.

3. Under no circumstances will InBody ship parts to the Purchaser for self-repair or repair by an unauthorized technician.

4. Based on the date of the receipt of the defective Product, InBody shall repair and ship back the repaired Product in a timely manner, under InBody’s sole discretion. Purchasers may call customer service for an estimated return date.
   
   

Shipping: InBody will cover shipping costs to Purchasers within the continental United States, which shall not include Alaska, Hawaii, or any United States territory, for orders over $149.00, not including ancillary costs such as taxes and shipping fees.

1. All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.

2. Fees for expedited, special orders, or other non-standard shipping options shall be calculated separately via the size and weight of your purchase.

3. Products package, the distance between our closest warehouse and your shipping address, and the shipping speed requested.

4. Orders shall be shipped within ten (10) business days following order receipt.
   
   

Orders: Orders that are system-flagged may be asked to verify additional information and InBody shall not be held responsible for delays in processing an order in such instances.

Third-Party Providers: Products may be made available via non-InBody third-party providers. These providers may have certain terms and conditions applicable to Products that are in addition to these Terms or contradict these Terms. In the event that third-party provider terms and conditions contradict or otherwise overlap with these Terms, those third-party provider terms shall take precedent.

Returns, Refunds, and Discounts: Accessories and/or Products can be returned to InBody within 30 calendar days of purchase if unopened and unused. The following conditions apply to such returned items: 

1. Shipping is refundable only for Products returned for defects or maintenance-related reasons. For all other returns, you shall be liable for shipping.

2. InBody may charge you with up to a fifteen percent (15%) restocking fee, calculated from the total package value, if the following conditions apply to the returned item(s):

   1. Returned Product box is open or in poor condition, in InBody’s sole discretion; or

   2. Missing contents of the original package, including any accessory or ancillary items.
      
      

Subscription Fees: Refunds will not be provided for subscription fees. If a Purchaser was billed or charged improperly, the amount will be deducted from the next billing cycle. Additionally, the amount incorrectly charged can be prorated and can be used to extend the subscription cycle.

1. In the event you decide to cancel your subscription and have been charged incorrectly, InBody will refund the difference of the incorrectly charged amount.